Transition Coaching (Team) Case Study: Girl Scouts - Louisiana East
Shortly after Hurricane Katrina struck the area in August 2005, Girl Scouts USA decided to save money and merge councils throughout the United States. In Louisiana, they were merging three councils; each of which had a very unique flavor – one was more Cajun, one was more urban and the other was a combination.
Not only were there cultural considerations, but the people on each team had existing roles and responsibilities that were being merged and combined, with people coming together to form completely new teams. In some cases, jobs were lost, and in other cases, jobs were created.
Over the next four months, as the new structure of the organization began to take shape, Kirsten worked with the executives to identify and clarify the fundamental issues that underlined the crisis of the changes.
The Council was extremely grateful for Kirsten’s skillful support, and Christy Reeves,Former CEO, had this to say:
Kirsten has been an invaluable resource in supporting the Girl Scouts Audubon Council to transition and help us as we reorganized and moved to the next level. Kirsten has the rare ability to identify and clarify the fundamental issues that underline the day-to-day crisis in the life of a non-profit. Her coaching, with built-in follow-through and ongoing support, has helped the staff to see possibilities that created change within their methodology. With her gentle, yet firm direction, her clarity of our purpose and a strategy to translate our vision into reality, make her services priceless. I would highly recommend Kirsten to anyone who would like to become more focused, use their time more efficiently and invest in their visions so that they may come to pass.
Executive Coaching (Individual and Group) Case Study: Banking Exeuctive
Kirsten’s client on this project was a former head of State and currently the Chairman of the Board and CEO of a financial institution. A visionary and innovator, he wanted to change the way banks did business, and he had a set idea of the feeling he wants customers to have, the minute they walked in to one of his banks.
The trouble was that the presidents of the five bank locations didn’t fully understand this new strategy. They didn’t see enough reason to change the traditional ways they were used to doing things, and so they were pushing back against his ideas.
Kirsten conducted a two-day learning session to teach the presidents this innovative business model, to set the stage for moving the model in and to hold the presidents accountable to trickle it down through the organization in order to build a new culture.
When asked “What are you doing differently now since the learning session?” and “What is the impact on the bank?” one president noticed that he was more creative in his thinking and is now looking for ways to break out of the traditional banking model. Also, several said they are looking for ways to execute new ideas and maintain speed, craft relationships, and stay focused on the big picture. Additionally, one president reported that the session gave him a deeper awareness regarding the talents of the other presidents.
Transition Coaching (Individual) Case Study: Robin Kisler
Robin Kisler was referred to Kirsten Allen by a mutual contact. At that point, she was the Marketing Director at the Louisiana Office of Public Affairs. A highly educated and credentialed woman, she was feeling restless and less effective at her job. What was once a great, energizing part of her life was starting to weigh down on her and sap her energy.
During a short intake conversation, Robin told Kirsten about the challenges she was having, and together they identified the common overarching themes of authenticity and boundaries. And while they chose to focus their work over the next five months on Robin’s career goals, it would definitely spill over, in a positive way, into the other parts of Robin’s life.
Once Robin got connected to her own authenticity, and protected that with more solid boundaries, her next career steps became obvious. Shortly after their coaching was complete, Robin made the leap into a career that was a better match for her interests and she is now the Director-Executive Education of the E.J.Ourso College of Business at Louisiana State University.
When asked about the results of the coaching, Robin wrote:
While it’s true that my income has increased by 33%, the real value I received from coaching is … that I don’t need another degree or certification to tell me that what I do has value and contributes to the overall good of myself and the people who I come in contact with.
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